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Toyota and other top manufacturing companies have embraced, improved, and profited by lean production methods. But the payoffs have not been nearly as dramatic for service industries applying lean principles. HBS professor David Upton and doctoral student Bradley Staats look at the experience of
The Value of Lean in the Service Sector: A Critique
Mar 10, 2014 Unless an engineer is directly involved in manufacturing, he or she may only be slightly familiar with lean principles. Long considered a way to greatly improve manufacturing efficiency, lean can be applied to any business or production process, in any industry.
Why Lean Thinking is Valuable to the Service Industry
in the services industry: LEAN management. Join industry professionals to discuss this topic during the first conference hosted by TransConstellation in Brussels on 23 November 2010. Find out how your company can best benefit from LEAN methodology and gain insight into how it can unlock